FAQs

We are committed to providing transparency and clarity regarding your shopping experience, from the moment you place an order to delivery and any subsequent support you may need. Here you will find detailed answers concerning Shipping, Returns & Refunds, and Payment Security. If you can't find the answer you're looking for, please don't hesitate to contact us at [email protected].

Q1. How are Adonai Fashion products manufactured, and how does this affect my order?

Our products primarily operate under the Print-on-Demand (POD) model, meaning most items are custom-made and produced individually for your specific order. This process begins shortly after you place your order and initial checks are complete. Due to this custom nature, we have a Processing Time of 1–3 business days required for manufacturing, quality inspection, and packaging before the product is handed over to the shipping carrier. This ensures that every product you receive is brand new and meets our quality standards.

Q2. Can I cancel or modify my order after placing it? What is the time limit?

Since our items are custom-made and production begins very quickly, you can only cancel or modify your order within 6 hours from the time of placement. After this 6-hour window, your order is considered to have moved into the production status and cannot be canceled or edited further. If you need to cancel or make a change, please email us at [email protected] within this 6-hour timeframe.

Q3. Can I place an order from outside the United States?

Currently, Adonai Fashion only accepts orders and shipping within the 50 States of the United States. We do not offer international shipping (outside the U.S. territory) at this time. However, we can ship goods to P.O. Boxes and Military addresses (APO/FPO/DPO) via appropriate shipping partners, typically USPS.

Q4. What is the total time I can expect to receive my order, and what is the shipping fee?

The total delivery time is calculated as Processing Time (1–3 business days) + Shipping Time (7–10 business days). Therefore, you can expect your order to arrive within approximately 8–13 business days (Excluding weekends and U.S. federal holidays).

Regarding shipping fees, we apply a Flat Rate of $6.99 per order, regardless of size, weight, or delivery location within the 50 U.S. states. This fee will be clearly displayed on the Checkout page.

Q5. What should I do if my order tracking information is not updated?

After your order is processed and handed over to the carrier, you will receive a shipping confirmation email with the Tracking Number and a tracking link. Please note that it sometimes takes 1–2 business days for the carrier to scan the code and update the initial status on the system. If there are no updates after 2 business days, please contact our support team immediately via [email protected] so we can check and assist you.

Q6. What happens if my order is lost in transit?

If the tracking information shows no updates for more than 15 days from the shipping date, we will consider it a lost package case. At that point, we will initiate an investigation with the carrier. If the package is confirmed lost, we commit to issuing a full refund to you according to our Return & Refund Policy.

Q7. How long is the return and refund policy effective?

Our Return & Refund Policy is effective for 30 days from the date the order is confirmed as successfully delivered. After this 30-day period ends, the order will be considered accepted by the customer, and all requests for refunds or returns will not be approved.

Q8. Which cases are accepted for return and refund requests?

We accept return and refund requests in two main categories:

Shop Fault (Full Refund): This includes products that arrive damaged, have a clear printing error, or if the wrong design, size, color, material, or style was shipped, or if the product is lost during delivery.

Customer Remorse/Other (Product Value Refund): This includes cases where the product does not fit (even if the correct size was chosen according to the size chart) or the customer no longer needs the product. Note: In these cases, we only refund the item value (excluding the original shipping cost).

Q9. What conditions must the returned product meet to be accepted?

For a refund request to be approved, the returned item must strictly meet the following conditions:

The item must be in its original condition and in its original packaging upon receipt.
The item has not been worn or washed.
All original tags/labels must be intact and attached to the item.
The item has not been modified in any way.

We do not accept returns for very minor defects such as redundant threads that can be easily cut or fixed.

Q10. Who covers the shipping cost when I return the item?

The payment of return shipping costs depends on the reason for the return:

Shop Fault: If the return arises due to an error on our part (defective product, damage, wrong item sent), we will cover the entire return shipping cost. We will provide a prepaid return label or refund the shipping cost after receiving and inspecting the product.

Customer Remorse/Other: If the return arises from your choice (e.g., does not fit, no longer needed), you will be responsible for paying the return shipping cost. This cost (estimated $5.00 to $15.00) will not be included in the refund amount.

Q11. What steps do I need to take to start the return/refund request process?

You must send your refund request to the email [email protected] along with the following necessary documentation:

Order ID
Proof of Purchase/Receipt
Specific reasons for return and refund
Proof of the defective items (clear photos/videos)
Screenshots of previous email communication (if any)

Important: You must absolutely not send the package back without receiving a confirmation email and detailed instructions from us.

Q12. After sending the returned item, how long do I have to wait to receive the refund?

Once we receive and inspect the returned package, the refund processing will be completed within 1–2 business days.

After we issue the refund, the amount will be credited back to your original payment method. Depending on the financial institution's policy, it may take up to 10 days for the funds to officially post and appear in your account.

Q13. Which payment methods does Adonai Fashion accept?

We accept two popular and secure payment methods, both secured by the encrypted payment gateway PayPal:

Pay with PayPal Account: The fastest way if you already have a PayPal account.
Pay with Credit/Debit Card: We accept Visa, Mastercard, American Express (Amex), and Discover. You can pay directly on the PayPal interface without needing to register or log into a PayPal account (Guest Checkout).

Q14. Is my card information stored on Adonai Fashion's servers?

Absolutely not. All customer payment transactions are processed through PayPal's secure encryption system, one of the world's most reputable electronic payment platforms. Your financial information (card number, PayPal account) is never shared or stored on Adonai Fashion's servers. Additionally, our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal data throughout the shopping process.

Q15. What should I do if my payment transaction is declined?

In the rare case a transaction is declined, please perform the following checks before contacting our support team:

Check Card Information: Ensure all details (Card Number, Expiration Date, CVV/CVC Code, and Billing Address) are entered correctly.
3D Secure Verification (OTP): Make sure you enter the OTP sent to your phone/email if your bank requires 3D Secure verification.
Bank Limits and Restrictions: Contact your card-issuing bank to confirm that online payments are enabled and there are no barriers preventing the transaction.
Account Balance: Ensure your account balance is sufficient to complete the transaction.

If you have completed all the steps above and still encounter an error, please contact us immediately via [email protected] for assistance.